The world of business is truly fascinating. Businesses provide livelihood to the majority of the human race. Even farmers also depend on businesses to sell their products and get inputs for farming.
However, to most of us, the world of business remains a mystery. In these series of blogs, we try to unravel the mysteries of business.
In this blog we will learn about ‘Techniques of Service delivery.
|Demand forecast||Demand forecasting is the result of a predictive analysis to determine the demand at a given point in the future. Forecasts are determined with complex algorithms that analyze past trends, historic sales data, and potential events or changes that could be factors in the future. Service-based companies generally have a wider range of variables on which to base demand and they look at the bigger picture and use macro-forecasting techniques of industry wide data to estimate future demands on their business.|
|Capacity planning||Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products/services. For service organizations, capacity has a measurable impact. It’s the number of services they are able to perform, or people they are able to provide over a specific period of time based on their current projects and time frames.|
|Deming Cycle/PDCA||PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative four-step management method used in business for the control and continuous improvement of processes and products.|
|Vendor assessment||Assess ability of a potential vendor to meet commitments with respect to delivery and consistent provision of a product or service. This ensures vendor is reliable and organization expectations are met. It reduces risk of choosing an unsuitable vendor and leads to improved long-term satisfaction with decision.|
|CSAT Survey and after sales service||Customer satisfaction surveys measure customer satisfaction score, or CSAT, which is a basic measure of how happy or unhappy the customer was with an experience with a product or service, or with a specific interaction with the customer service team. Checking that customers have had a satisfactory experience and offering other potentially relevant services to extend the customer relationship can go a long way in building trust and enhancing the brand|
|Metrics and key performance indicators (KPIs)||Measure performance of solutions, solution components and other matters of interest to stakeholders. A metric is a quantifiable level of an indicator to measure progress. A target metric is the objective to be reached within a specified period.|
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